The Pokies 114 — Rules & Terms

Welcome to the official Rules and Terms page for The Pokies 114. We tested our policies and user flows extensively and present here a clear, practical and legally sound explanation of how our gaming platform operates. These Rules set out the relationship between you (the player) and us (the operator). Please read them in full before registering or playing — your continued use of The Pokies 114 implies acceptance of these terms.

General information

We operate under Company registration number 3-102-841524, address: 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. The company was established in 2021 and is based in Costa Rica. Our platform is developed by an experienced management team and we hold regulatory recognition under the standards referenced by PAGCOR. We strive to maintain industry-leading software, responsible conduct and transparent operational procedures.

Scope and acceptance

These terms apply to your use of The Pokies 114 gaming services on web and mobile devices. By creating an account, depositing funds, placing bets, or otherwise using the platform, you accept these Rules. If you do not accept any part of these Rules you must stop using the service immediately.

Updates to these Rules

We may amend these Rules from time to time. Changes can be made for legal, regulatory, technical or business reasons. When we make material changes we will notify registered players through our site notices or email where required by law. Continued use of the platform after publication of changes constitutes acceptance of the updated Rules.

Eligibility and responsible participation

We tested our age and location checks during development and require the following minimum criteria to play:

Account opening and verification

When opening an account with The Pokies 114 we collect identifying information including but not limited to full name, date of birth, postal address, email and phone number. During our onboarding and at any later time we may request documentation to verify your identity and address. We routinely test verification paths to reduce friction while meeting anti-money laundering and responsible gaming obligations.

Verification process — what we ask and why

• Proof of identity: government-issued photo ID (e.g. passport or driver licence).
• Proof of address: recent utility bill, bank statement or equivalent dated within the last three months.
• Proof of payment method: a copy or photo of the card used (with middle digits masked) or digital wallet transaction evidence where relevant.

We retain the right to suspend withdrawals until verification is satisfactorily completed. This is standard practice and part of our commitment to protecting your funds and preventing fraud.

Deposits

Deposits will normally appear in your account shortly after the payment provider confirms the transfer. Processing times depend on the payment method used. We do not accept funds from third parties except in exceptional cases reviewed by our support and compliance teams.

Withdrawals

We aim to process withdrawal requests promptly. Processing times vary by method and jurisdiction. Our tested workflows show that verification checks are the most common reason for delays; providing documents quickly helps avoid longer processing times.

1. Withdrawals are processed to the originating payment method where feasible.
2. We may require identity verification before releasing withdrawals.
3. Withdrawal processing times are dependent on external financial institutions and can take several business days.
4. We do not charge withdrawal fees, but your bank or payment provider may apply fees or exchange costs.
5. If your financial institution rejects a withdrawal, we will contact you and help arrange an alternate method if required.

Wagering and play-through rules

When wagering with deposit funds or bonus funds you must observe any play-through (wagering) requirements attached to promotions. We apply tested rules to ensure fairness and to prevent bonus abuse. Examples are presented below to illustrate typical expectations.

Bonuses and promotions

Bonuses are discretionary and governed by specific terms in addition to these Rules. Our tests of promotional mechanics show players sometimes misunderstand game eligibility and contribution rates; please check the promotion terms before claiming.

• Only one welcome bonus may be claimed per verified player, household or payment method unless otherwise stated.
• Some bonuses are restricted to certain game types — playing games excluded from the offer may void winnings derived from the bonus.
• We reserve the right to forfeit bonuses or cancel related winnings when we have reasonable grounds to suspect abuse or circumvention of the terms.

Prohibited behaviour and game integrity

We are committed to protecting the integrity of play. The following behaviours are prohibited and may result in account suspension, voided bets and confiscation of winnings:

• Using automated tools, bots or software that simulates a human player.
• Collusion between players to manipulate outcomes.
• Creating multiple accounts to exploit offers or evade restrictions.
• Abuse of chargeback or banking processes to recover funds illegitimately.

When we identify suspected manipulation of our systems, we will investigate. Where there is evidence of wrongdoing we reserve the right to suspend accounts, void winnings and refer matters to law enforcement.

Game malfunctions and errors

Gaming software and systems are tested extensively before release. Nevertheless, errors can occur. If a game malfunction takes place — such as incorrect payouts, altered random number generator behaviour or display errors — the following applies:

1. Do not knowingly exploit the malfunction. Exploiting a manifest error is a breach of these Rules.
2. We will investigate and may void bets and returns that arise from a malfunction at our sole discretion.
3. If player funds are affected, we will work with partners and regulators to resolve the issue fairly. Refunds or adjustments are made only after conclusion of our investigation.

Security, privacy and data protection

We take security seriously. Our platform uses industry-standard encryption and access controls. We collect and process personal data in accordance with relevant laws and our privacy policy. Personal data is used to:

• Verify identity and prevent fraud.
• Process payments and withdrawals.
• Provide customer support and handle disputes.
• Comply with legal and regulatory obligations.

We may retain records of transactions and communications for the period required by law or regulatory guidance. If you have privacy concerns, contact our support team to discuss your rights and choices.

Responsible gambling and self-exclusion

We actively promote safe play. Our internal tests of the self-exclusion and limit-setting tools show they are effective, but we also encourage players to use these features proactively. Options include deposit limits, session limits, loss limits, cooling-off periods and self-exclusion.

• Deposit and wagering limits can be set by players via account settings or with assistance from support.
• Cooling-off allows you to take a short break from play while keeping your account open.
• Self-exclusion is a longer-term lockout mechanism that prevents login and play for a specified period.

If you or someone you know may have a gambling problem, please seek professional help. We can provide resources and contact information for support services in your jurisdiction.

Breaches, suspension and account termination

If we reasonably suspect a breach of these Rules — including fraud, money laundering, chargeback abuse or regulatory non-compliance — we may take one or more of the following actions:

1. Freeze the account to prevent further play or transactions.
2. Hold funds pending investigation and verification.
3. Limit or block withdrawals until the breach is resolved.
4. Close the account and cancel any pending bets or bonus entitlements.

We will notify you of actions taken when appropriate. Criminal activity will be referred to law enforcement agencies where necessary.

Disputes, complaints and resolution

We want to resolve any concerns fairly and promptly. Our internal dispute process is as follows:

1. Contact our customer support and provide full details of the issue including relevant account details and screenshots where applicable.
2. We will acknowledge receipt and provide an initial response within a stated timeframe — typically within a few business days.
3. Where further investigation is required we will keep you informed of progress and expected timescales.
4. If you are not satisfied with our decision, you may escalate the matter to the applicable regulatory body or a designated independent dispute resolution service if available in your jurisdiction.

Jurisdiction, governing law and liability

These Rules are governed by the applicable laws and regulations that align with our corporate and operational framework. Where relevant, disputes may be subject to arbitration or judicial processes in the appropriate jurisdiction. Our liability for losses is limited to the maximum extent permitted by law and excludes loss of profits, consequential or indirect loss. By using the platform you accept that gambling involves risk and that The Pokies 114 is not responsible for losses resulting from play.

Third-party services and partners

Our platform uses third-party providers for games, payment processing, random number generation certification and other services. We contractually require these providers to meet security and fairness standards. If a third-party service fails we will work to remediate issues and protect players where possible, but we cannot guarantee uninterrupted service at all times.

Examples and clarifications — typical situations we tested

We tested many common account scenarios to ensure the Rules are practical and fair. Below are examples clarifying how we operate in typical situations.

Contact and support

For account issues, verification help, complaints or general enquiries please contact our support team through the channels listed in your account area. Provide clear information and any documentation needed so we can resolve your enquiry as quickly as possible.

Final provisions

These Rules, together with our privacy statement and any applicable game-specific rules, constitute the full agreement between you and The Pokies 114 in relation to your use of the platform. If any provision of these Rules is found by a competent authority to be invalid or unenforceable, that provision will be deemed to be deleted and the remaining provisions shall continue in full force and effect.

We are committed to fairness, transparency and responsible play. Our testing and operational procedures are designed to protect our players and the integrity of the games. If you have any questions about these Rules, please contact support — we are here to help and to ensure your experience on The Pokies 114 is safe, fair and enjoyable.

Last updated: the date posted on the site. Please review this page regularly for updates.