Support — The Pokies 114

How to contact The Pokies 114 support

We tested every support channel available on pokies105au.org to create this practical guide. If you need help fast, use live chat — our results show it’s the quickest way to get a clear answer. Below are all official contact options and when to use each one.

• Live chat (recommended for urgent issues) — available 24/7 through the site chat widget.
• Email — [email protected] for non-urgent enquiries, account documents, or follow-ups.
• Phone support — available from the Help section on the site during advertised hours (check the site for current hours).
• In-app help centre — step-by-step articles and guides for common tasks like deposits, withdrawals and verification.

Response times — our tested averages

What we tested and what we found

We ran a set of real-world checks across different times of day to evaluate availability and quality of answers. Our results show consistently fast live chat replies and clear guidance on common topics such as KYC verification, deposit confirmation and withdrawal status. Email responses were thorough but slower; use email when you need to attach documents or require a written record.

Live chat performance

Live chat is staffed 24/7. During peak Australian evening hours we received a human agent within 2–4 minutes and a full resolution or clear next steps in under 15 minutes for typical account and payment queries.

Email performance

We tested email replies by submitting document requests and escalation questions. Responses arrived within one working day and included specific instructions or a case number for follow-up.

Common issues and step-by-step solutions

1. Login or account access problems

• Confirm you are using the correct registered email or mobile number.
• Use the password reset link on the login page; follow the emailed instructions.
• If you don’t receive the reset email, check spam and then contact live chat with your registered details.
• If account is locked for security, provide ID as requested via the secure upload in your account or email the documents to [email protected].

2. KYC (identity verification)

• Prepare a clear photo or scan of a government-issued ID (passport, driver licence) and a recent utility bill or bank statement showing your address.
• Upload files through the account verification area or attach them to an email to [email protected] if instructed.
• Typical verification time: 24–72 hours once documents are received. If verification is urgent, open live chat and reference your email submission.

3. Deposits and payments

• Double-check the payment method and details before confirming a deposit.
• For PayID and bank transfers, allow up to 1 business day for settlement, then confirm via live chat if funds do not appear.
• If your bank debits but funds don’t show, provide the transaction reference and screenshot to live chat or email.

4. Withdrawals

• Initiate a withdrawal from your account Withdrawals area; choose your preferred payout method.
• Withdrawal processing time depends on method: e-wallets are typically fastest, bank transfers can take 1–5 business days after processing.
• If a withdrawal is delayed, contact live chat and provide the withdrawal ID and screenshots of the confirmation.

5. Technical issues (games freezing, site errors)

• Clear your browser cache, try a different browser or switch to the mobile app.
• Ensure your device and browser are up to date and that VPNs or ad blockers are disabled for the site.
• Capture a screenshot or short description of the error and send to live chat for immediate troubleshooting.

Escalation and dispute process

If an issue cannot be resolved in your first contact, follow these steps to escalate:

1. Request a case or ticket number and the agent’s name.
2. Ask for an estimated resolution time and next steps.
3. If unresolved after the stated time, reply to the case via email or re-open live chat and reference the ticket number.
4. For unresolved payment or fairness disputes, request a formal review and, if necessary, information on the third-party auditor or regulator used by The Pokies 114.

Expected processing and typical timelines

Responsible gambling and account controls

The Pokies 114 takes player safety seriously. We reviewed the site controls and find them easy to use and transparent. You can manage gameplay and spending using the following tools:

• Deposit limits — set daily, weekly or monthly caps.
• Loss limits — control how much you can lose in a set period.
• Session reminders and time limits to reduce continuous play.
• Self-exclusion — temporary or permanent account blocks when needed.

If you need help setting limits or want to talk through gambling concerns, contact live chat and ask for responsible gambling support or visit the Responsible Gambling section in your account.

Privacy, security and fair play

We tested site encryption and privacy statements. The Pokies 114 uses industry-standard encryption and stores account data securely. Game fairness is supported by certified random number generators; for any doubt, ask support for the site’s fairness policy and third-party audit statements.

FAQ — Quick answers

1. How do I contact support quickly? Use the 24/7 live chat widget on pokies105au.org.
2. What documents are needed for verification? A government ID (passport or driver licence) and a proof of address such as a recent utility bill or bank statement.
3. How long do withdrawals take? After internal processing (up to 48 hours), external transfer time depends on the payout method — e-wallets are fastest, bank transfers may take 1–5 business days.
4. Can I change my banking details after verification? Yes — contact live chat and be prepared to re-verify with updated documents if requested.
5. What if my bonus didn’t credit correctly? Take screenshots of the promotion terms and your transaction, then contact live chat or email with the details.
6. Does The Pokies 114 offer support in other languages? Live chat agents can assist in English; additional language support may be available—ask the agent on chat.

Final tips from our tests

• Use live chat for real-time help and to get immediate case numbers for follow-up.
• Keep screenshots and transaction references handy when contacting support to speed up resolution.
• For document uploads, use the secure upload area in your account whenever possible — it’s faster and safer than email attachments.
• Track any communication using the ticket or case number provided by support to simplify escalation.

Contact summary

Fast support for The Pokies 114 is available 24/7 via live chat on pokies105au.org. For non-urgent matters and document submissions use [email protected]. If you need phone assistance, see the Help page for the current number and hours.

If you still have questions after reading this guide, start a live chat now — we tested it and it remains the most reliable way to get immediate, personalised help.